Processing Time

All orders are processed within 1-3 business days after purchasing.

We do not ship out on weekends or holidays. 

Shipping Details

FREE STANDARD SHIPPING ON ALL ORDERS

Orders cannot be canceled or changed after being placed.

P.O. Boxes cannot be shipped UPS.

PLEASE double check your shipping address! While we do offer free shipping, you will be responsible to pay the secondary shipping charge if you do put the wrong address and it gets shipped back to us. We will email you upon receipt and you will purchase our $5 reshipment along with providing an updated address.

INTERNATIONAL SHIPPING is available and the rate will be calculated and added at checkout. We are not responsible for any taxes or duties you may owe. 

Orders are shipped out of Cranston, Rhode Island. Please do not email us about when your order will ship unless it has been over 5 business days as this only delays us processing orders.  

Shipping Policy

If your package is lost in transit please email us at detailedthreadsco@gmail.com so we can file a claim for the package. Once the investigation is complete and your package cannot be located we will reship your items and if they are not available we will refund you for your order. USPS mail must be in transit for 15 days before we can file a claim for the missing package.

**Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package. 

We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

USPS 1-800-275-8777

UPS 1-800-742-5877